🛡️ Privacy Policy - SantaCall
Last updated:
1. Introduction
SantaCall ("we", "our" or "app") is a mobile application that allows children to talk to Santa Claus through artificial intelligence. This Privacy Policy explains how we collect, use, store and protect your personal information.
By using our app, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
- Full name of parents/guardians
- Email address
- Country and time zone
- Account creation date
2.2 Children's Information
- Child's name
- Age
- Conversation preferences
- Call history (for educational purposes only)
2.3 Usage Information
- Call duration
- Usage frequency
- Features used
- App performance data
2.4 Technical Information
- Device model
- Operating system
- App version
- IP address (anonymized)
3. How We Use Your Information
3.1 Service Provision
- Personalize conversations with Santa Claus
- Improve the child's experience
- Process payments and subscriptions
- Provide customer support
3.2 App Improvements
- Analyze usage patterns
- Identify and fix issues
- Develop new features
- Optimize performance
3.3 Communication
- Send important notifications
- Inform about updates
- Respond to support requests
- Send usage reminders (optional)
4. Information Sharing
4.1 We Don't Sell Data
We never sell, rent or trade your personal information or children's information to third parties.
4.2 Service Providers
We share information only with trusted service providers who help us operate the app:
- Cloud providers (AWS, Google Cloud)
- Payment services (Stripe, Apple Pay, Google Pay)
- AI services (OpenAI, ElevenLabs)
- Analytics tools (Firebase Analytics)
4.3 Legal Requirements
We may disclose information if required by law, court order or to protect our rights and safety.
5. Data Protection
5.1 Security Measures
- Data encryption in transit and at rest
- Restricted access to personal information
- 24/7 security monitoring
- Secure and regular backups
- Regular penetration testing
5.2 Data Retention
- Account data: kept while account is active
- Call history: kept for 2 years for educational purposes
- Usage data: anonymized after 1 year
- Payment data: as required by law
6. COPPA Compliance
6.1 Children Protection
Our app is designed for children and we strictly comply with the Children's Online Privacy Protection Act (COPPA):
- Mandatory verified parental consent
- Minimal collection of personal data
- No targeted advertising to children
- Integrated parental controls
6.2 Parental Rights
- Review information collected about your child
- Request data deletion
- Revoke consent at any time
- Access child's usage reports
7. Your Rights
7.1 Access and Control
- Access your personal information
- Correct incorrect data
- Request data deletion
- Data portability
- Restrict processing
7.2 How to Exercise Your Rights
To exercise any of these rights, contact us at: privacy@santacall.app
8. Cookies and Similar Technologies
Our app may use cookie-like technologies to:
- Remember your preferences
- Improve performance
- Analyze app usage
- Personalize content
9. International Transfer
Your data may be transferred and processed in countries outside your country. We ensure these transfers are made with adequate protections and in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify about significant changes through the app or by email. Continued use after changes constitutes acceptance of the new policy.